Quality Counts

by Matt Maher

I’m a bit of a connoisseur of burgers. I love a good burger! I recently had a euphoric experience eating one of the most sublime hamburgers in the state of Utah. We’ve all had those experiences with a hamburger where there may be a really good bun, but terrible flavorless beef…or the other way around where a bun is stale and not in proper proportion to the patty. Let’s also not forget the many condiments that can go on a burger to add flavor and texture, making or breaking a savory experience. In this case, everything was perfect and I cannot stop telling everybody I know about it and can’t wait until the next time I get to enjoy another one.

There are many similarities to that experience and the experience a borrower can have getting a mortgage loan. Can a mortgage loan be a sublime and euphoric experience? Yes, but only if every ingredient is carefully attended to and each participant performs their function with the utmost quality.

As we evaluate our loan quality and determine the way forward in improvement, there is one clear truth that is very evident. Loan quality is a team effort from start to finish. Each ingredient is a critical factor in the overall satisfaction with the loan, both from the borrower’s perspective and also from each employee that performs their function on the loan. As we each have ingredients to contribute we should ask ourselves if there is anything else we can do to make our ingredients just a little bit better. That combined focus from each role contributing toward the transaction will lead to one masterpiece after another.

Bottom line, we each need to ask ourselves, “What can I do better?” What else can I do that will make the job easier and more satisfying for the next person down the line? Going back to burger terms, am I just throwing some old wilted lettuce on what otherwise would have been the perfect burger?

As we head into 2015 and look at the amazing possibilities in front of us, let’s keep generating masterpieces with each of us continually asking the question, “What more can I do?”




Axiom Financial

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